Privacy Policy

Effective Date: June 15, 2025
Last Updated: June 15, 2025

Quantra Labs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, AI agents, and automation tools.

By accessing www.quantralabs.com, or using any of our services, you consent to this policy.

1. Who We Are

Quantra Labs is an AI Systems Architecture Studio. We design and deploy intelligent agents, automated workflows, and custom LLM solutions for forward-thinking businesses.

2. What We Collect

We collect information to improve performance, enable personalization, and capture intent for business interactions.

A. Personal Data

  • Name

  • Email

  • Company

  • Phone (optional)

  • Messages or form inputs

  • Session-based intent (e.g. chat context, lead interest)

B. Technical Data

  • IP address

  • Browser & device type

  • Referrer URL

  • User agent

  • Timestamps and session activity

C. Chat & Workflow Data

  • Questions or prompts submitted to agents

  • Chat history (stored per session or visitor ID)

  • Feedback or interactions within automation flows

3. How We Use Your Data

We use your data to:

  • Power our AI agents and support assistants

  • Respond to your inquiries or support needs

  • Deliver downloadable resources or lead magnets

  • Improve system logic, routing, and performance

  • Notify you of relevant updates or services

  • Analyze usage patterns and site traffic

We do not sell your personal information. We only share it with third-party processors under contract (e.g., API providers, analytics tools, CRM systems).

4. LLM + Agent Integration

Quantra Labs uses third-party LLMs (e.g., OpenAI, Claude, Gemini) to power intelligent agents.
We do not use your data to retrain these models unless explicitly permitted.

All data passed to agents is securely transmitted, session-aware, and scoped to real-time logic.

5. Webhooks & Automations

When you submit a form (e.g., to download a toolkit), your data may be processed by automation tools like n8n.
These tools are self-hosted or securely managed by Quantra Labs and follow standard data encryption practices.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data

  • Request correction or deletion of your data

  • Withdraw consent or opt-out of communications

  • File a complaint with a supervisory authority

To request action, contact: privacy@quantralabs.com

7. Data Retention

We retain data only for as long as necessary:

  • Chat sessions: 30–90 days

  • Lead capture: until follow-up or deletion request

  • Workflow logs: 7–30 days depending on activity

8. Security

Your data is encrypted in transit (HTTPS) and at rest.
Only authorized personnel and secure systems have access.

9. Cookies

We use minimal, performance-based cookies for analytics and session logic. You may opt out via your browser settings.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions, concerns, or data access requests:
📧 privacy@quantralabs.com
🌐 www.quantralabs.com